Fish City Support
Need help with the app or website? You're in the right place. Every support email goes to a real person on our team.
Email us: [email protected] — typical response within 1–2 business days.
1. Try this first
The fastest way to get an answer is often our FAQ. It covers the most common questions about coverage areas, how live fish counts work, free listings for charter operators, and which species we track:
If your question isn't answered there, the sections below cover the most common issues people email us about.
2. Common issues
2.1 Fish counts look wrong or are missing
Fish counts come directly from sportfishing landings, charter boats, and anglers after their trips. A few reasons a count may look off:
- Reports come in irregularly. Some boats file daily, some only after a notable trip. A blank day usually means no report was filed, not that nothing was caught.
- Late entries are normal. Counts for yesterday or earlier this week may still be coming in.
- Species naming varies. Some landings group rockfish species together; we surface what they report.
If a count is clearly wrong (wrong landing, wrong species, wrong date), email [email protected] with the URL and what you'd expect to see. We'll check the source and correct it.
2.2 Charter boat or landing info is incorrect
If you spot a wrong phone number, address, sailing schedule, or pricing on a charter or landing page, let us know. Include:
- The page URL on fishcity.app
- What's wrong and what it should be
- A source we can verify against (the operator's website, a recent booking confirmation, etc.) if you have one
Email [email protected]. We update from primary sources only — we won't change a fact without one.
2.3 The app is crashing or behaving unexpectedly
Before emailing, please try these in order — they fix the majority of app issues:
- Force-quit and reopen the app.
- Check for an update in the App Store or Google Play — we ship fixes regularly.
- Restart your device if the issue persists.
- Reinstall the app if all else fails. Anonymous app data (region preferences, cached content) will reset; this does not affect any account-level data we hold for you.
2.4 Notifications aren't arriving
- Check that notifications are enabled for Fish City in your device settings (iOS: Settings → Notifications → Fish City; Android: Settings → Apps → Fish City → Notifications).
- Inside the app, confirm your notification preferences and selected region.
- Some carrier or VPN configurations delay push delivery — try toggling Wi-Fi or cellular.
3. Reporting a bug
If you've hit a bug we should fix, email [email protected] with as much of the following as you can. The more we have, the faster we can reproduce and fix it:
- Device: iPhone 15, Pixel 8, etc.
- Operating system: iOS 18.4, Android 15, etc.
- App version: shown at the bottom of the in-app Settings screen, or on your App Store / Play Store listing
- What you did: the steps that triggered the issue
- What you expected vs. what happened
- Screenshots or a screen recording if you can capture one
4. For charter operators, landings, and tackle shops
Listings on Fish City are free. If you'd like to claim or update your listing, add catches, or be added if you're not yet listed, email [email protected] with your business name and location. Please include a way to verify you represent the business (a business email at your domain, a phone number we can call back, etc.).
5. Account and data requests
Fish City is free to use and most features don't require an account. If you've created one and need help with account or data:
- Privacy questions: see our Privacy Policy or email [email protected] with the subject line "Privacy Request"
- Delete your account or data: see our Data Deletion page for the full process and timeline
- Terms of service: Terms
6. App Store and Play Store
This page is the official support URL listed on our App Store and Google Play listings. You can also reach us by tapping Contact Developer from either store listing — that opens an email to the same address.
7. Response times
We aim to respond to every support email within 1–2 business days. Complex issues (data corrections that require checking multiple sources, account or privacy requests with verification steps) may take longer; we'll acknowledge first and follow up when we have an answer.
For account deletion specifically, our committed timeline is published on the Data Deletion page (acknowledge within 5 business days, complete within 30 days).
8. Contact
- Email: [email protected]
- Operator: Cerity Farms LLC
- Website: fishcity.app